Refund policy

Please contact us within 7 days of delivery if you wish to make a return. To be eligible for a return, the item(s) must be unused, in the same condition in which it was received, and in original packaging. Products that have been used or lit are ineligible for returns or exchanges. 

Customer is responsible for return shipping fees as well as a $5 restocking fee.

To start a return, you can contact us at hello@hudsoncandle.com. Please note that returns will need to be sent to the following address: [Hudson Candle LLC 4050 Route 52 Holmes NY 12531] 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@hudsoncandle.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hudsoncandle.com.